Academy Facilitator/Trainer, Enabling - People & Business Ops

Informa

  • London
  • Permanent
  • Full-time
  • 5 days ago
Company DescriptionAt Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.We're an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.We are home to over 10,000 colleagues across 30 countries and are a member of the UK's FTSE 100 group of leading public companies. We're thrilled to have earned the #3 spot in Glassdoor's Best Places to Work 2025 UK list, a recognition based solely on reviews by those who know us best - our current and previous colleagues.In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa's many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.Job DescriptionThis role is based in our 5 Howick Place office.Team DescriptionThis is a critical role within our new Talent & Inclusion team founded on our intention to keep building an inclusive and diverse Informa, where we have the talent to match the complexity of the world we operate in and where we Champion the Specialist by connecting ideas, knowledge and people - from all backgrounds - to achieve their full potential whilst helping Informa thrive.Within Talent & Inclusion is our newly formed Learning & Development team supporting TheCampus@Informa - who support Global Support and Informa's B2B Divisions by increasing colleague capability at scale and empowering our people to engage, learn and grow.As a key part of the team, you'll be helping to shape and deliver a learning experience and offer that's consistent, inclusive and business-led. This team is at the heart of how we grow our people and our business.Job DescriptionAcademy Facilitators are expert trainers, facilitators and skilled learning professionals responsible for delivering engaging, practical, and high-impact learning experiences across TheCampus@Informa. Each Facilitator brings deep subject matter expertise in their domain - whether Sales, Marketing, Events, People, or another Academy area - and plays a critical role in building the confidence, capability, and performance of our colleagues.Working closely with Academy Partners, Facilitators co-design and refine content to ensure learning is relevant, inclusive, and directly applicable to real-world challenges. They lead interactive live and virtual sessions using a blend of coaching, discussion, and immersive techniques - bringing concepts to life and helping colleagues apply new skills in their day-to-day roles.Academy Facilitators also support continuous improvement by providing feedback on content, capturing learner insights, and promoting a culture of learning through the use of our AI-powered ecosystem, Elysia. By embedding learning in the flow of work, they ensure colleagues develop skills in smart, sustainable, and scalable ways.Reporting into the relevant Head of Academy, Facilitators are key to ensuring that Academy learning is consistent, practical, and designed to enable performance and progression across Informa's global business.Key ResponsibilitiesLearning Programmes
  • Facilitate at least 50 hours of learning monthly across live virtual, in-person, or hybrid formats.
  • Deliver sessions tailored to regional audiences and learning styles.
  • Create safe, engaging, interactive, and inclusive learning environments.
  • Partner with others in the team to review content, practice delivery, and ensure alignment to learning outcomes.
  • Prepare pre-session materials, activities, and logistics.
  • Stay familiar with new programme launches and facilitate pilots.
Learner Engagement
  • Encourage open discussion, reflection, and practical application.
  • Coach participants through exercises and action planning.
  • Adapt facilitation style to suit different audiences and maturity levels.
  • Use Elysia during sessions to demonstrate workplace AI use (e.g., time-saving prompts, scenario generation).
  • Support learners in prompt engineering and ethical AI use.
Continuous Improvement
  • Collect and review session feedback and learner assessments.
  • Identify improvements in content or delivery, share ideas with the broader team.
  • Participate in post-programme debriefs to ensure transition of learning to on the job performance.
  • Stay up to date on learning trends and digital facilitation.
  • Attend internal upskilling sessions on learning design, AI use, and inclusive delivery.
  • Share knowledge and coach other trainers as needed.
QualificationsExperience / Qualifications
  • Experience in training delivery, facilitation, or learning consultancy, or a strong desire to transition from a subject matter expert in a key business function (e.g. Sales, Marketing, Operations) to training delivery.
  • Skilled in live facilitation, coaching, and digital engagement tools (e.g., Miro, Zoom, MS Teams).
  • Confident adapting delivery to diverse global audiences.
  • Exposure to or experience with AI tools to helping people learn, grow and perform.
  • Demonstrated commitment to inclusive and learner-centred approaches.
Key Performance Indicators (KPIs)
  • Learner satisfaction/quality scores target: +85%.
  • Learning adoption target: 15+ hours per colleague of learning pr year (captured in PowerBI Dashboard).
  • Facilitation delivery: 50+ hours/month.
  • Feedback implementation rate: +80% of sessions include actioned improvements.
  • Stakeholder satisfaction NPS or equivalent: 80+.
Additional InformationWe believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say atOur benefits include:
  • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
  • Broader impact: take up to four days per year to volunteer, with charity match funding available too
  • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
  • Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
  • A flexible range of personal benefits to choose from, plus company funded private medical cover
  • A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
  • Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
  • Recognition for great work, with global awards and kudos programmes
  • As an international company, the chance to collaborate with teams around the world
We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.See how Informa handles your personal data when you apply for a job .

Informa