Commercial Account Handler – Belfast

• Ensure the seamless day-to-day management of assigned portfolios
• Familiarity with the Acturis insurance platform would be highly desirable
• Cultivate and maintain constructive and professional relationships with clients and insurers across all levels
• Serve as the primary point of contact for client and provider queries, providing proactive and efficient support
• Independently address inquiries from clients and insurers, keeping consultants informed as needed
• Assist Account Executives by preparing requested client reports using templates
• Thoroughly review provider documentation, resolving any discrepancies before forwarding to clients
• Collaborate with Account Executives, attending client meetings when required and subject to approval from the Account Handler Team Leader and team resourcing
• Ensure accurate maintenance of client records and data in alignment with systems and protocols
• Provide exceptional telephone support to both internal and external stakeholders, including clients, providers, and colleagues

• Background in the insurance industry, either with an insurer or broker
• Strong background in customer service and sales

• Excellent communication and interpersonal skills
• Proactive attitude with a natural ability to use initiative
• Outstanding organizational skills to manage multiple tasks effectively
• Ability to work under pressure and assimilate large volumes of information while maintaining attention to detail
• Strong teamworking skills, contributing to a collaborative environment
• Persuasive influencing and negotiation skills
• Proficiency in oral and written communication
• Commercial awareness to understand industry trends and dynamics
• Eagerness to learn and grow within the insurance field
• Resilience to handle challenges and embrace constructive criticism
• Flexibility to work both in an office and home environment

Abacus Professional Recruitment