Reception Supervisor

NHS

  • East London East London
  • £15.07 per hour
  • Contract
  • Part-time
  • 7 days ago
St Pauls Way and St Andrews Health Centre is part of the Bromley by Bow Health Partnership - Our practice List size is 32000Patient Assistant Supervisor roles required X237.5 Hours and 40 HoursThese shifts will include 2 patterns: 7.45 to 15.45 & 10.30 to 18.30We are part of Bromley by Bow Health Partnership We do more than providing NHS General Practice Services, we change our local community while doing it so. We believe in four things: be compassionate; be a friend; have fun; assume its possible.With our support and specialist training well provide, you will be able to continue changing your community from other areas of our administration team, management, clinical or community support. The choice is yours.We are committed to taking an inclusive approach to recruitment and making it easy for people who feel nervous when doing interviews.We particularly encourage applications from men, people with disabilities and older candidates, as these groups are underrepresented in our team and can help us better understand patients with similar identities.Main duties of the jobJob purposeTo support the Partners in delivering the Vision, Mission and Values of the Bromley by Bow Health Partnership.In particular to have responsibility forTeam Supervision and Line ManagementSupervision of day to day workload of the PATContact with patients in reception, through phones or via digital meansTraining with Patient AssistantsEngagement with patientsAdministrationContinuity of careOperationsQuality and auditFlexibilityAbout usSt Pauls Way and St Andrews health centre, we are part of the Bromley by Bow Health PartnershipWe have a joint 32000 patients between our sitePlease see a link for our websiteHealth Centres | Bromley by Bow Centre (bbbc.org.uk)DetailsDate posted27 August 2025Pay schemeOtherSalary£15.07 an hourContractFixed termDuration12 monthsWorking patternPart-timeReference numberA3595-25-0052Job locationsSt. Pauls Medical Centre11 Selsey StreetLondonE14 7LJSt. Andrews Health Centre2 Hannaford WalkLondonE3 3FFJob descriptionJob responsibilitiesPatient Assistant SupervisorResponsible to Surgery ManagerResponsible for staff as indicated on organisational structure chartJob purposeTo support the Partners and CEO in delivering the Vision, Mission and Values of the Bromley by Bow Health Partnership.In particular to have responsibility forTeam Supervision and Line ManagementSupervision of day to day workload of the PATContact with patients in reception, through phones or via digital meansTraining with Patient AssistantsEngagement with patientsAdministrationContinuity of careOperationsQuality and auditFlexibilityThe post holder occupies a particular position of responsibility and trust, as they have access to sensitive patient, staff and business information. The post holder should have excellent organisational skills and have the ability to work as part of a team and also on their own initiative.Job descriptionJob responsibilitiesPatient Assistant SupervisorResponsible to Surgery ManagerResponsible for staff as indicated on organisational structure chartJob purposeTo support the Partners and CEO in delivering the Vision, Mission and Values of the Bromley by Bow Health Partnership.In particular to have responsibility forTeam Supervision and Line ManagementSupervision of day to day workload of the PATContact with patients in reception, through phones or via digital meansTraining with Patient AssistantsEngagement with patientsAdministrationContinuity of careOperationsQuality and auditFlexibilityThe post holder occupies a particular position of responsibility and trust, as they have access to sensitive patient, staff and business information. The post holder should have excellent organisational skills and have the ability to work as part of a team and also on their own initiative.Person SpecificationQualificationsEssential
  • Education to GCSE level or above (minimum of 5 GCSEs at A* - C)
  • Working in a GP surgery for at least two years
  • Management of staff for at least one year or being an experienced Health Centre receptionist who can demonstrate that they are ready to take on managerial responsibilities
  • Understanding of emis web
  • Use of Microsoft Office
  • (Word, Excel, Outlook etc.)
ExperienceEssential
  • Emis experience
  • Line management
  • One to ones
  • Appraisals
  • Microsoft Packages
Person SpecificationQualificationsEssential
  • Education to GCSE level or above (minimum of 5 GCSEs at A* - C)
  • Working in a GP surgery for at least two years
  • Management of staff for at least one year or being an experienced Health Centre receptionist who can demonstrate that they are ready to take on managerial responsibilities
  • Understanding of emis web
  • Use of Microsoft Office
  • (Word, Excel, Outlook etc.)
ExperienceEssential
  • Emis experience
  • Line management
  • One to ones
  • Appraisals
  • Microsoft Packages

NHS