Assistant Business Manager - Selfridges, Bullring

• Responsible for driving sales to meet or exceed targets.
• Executes and drives traffic for company driven promotions and launches to meet and exceed sales targets and deliver the best experience possible for customers.
• Assist with local events ensuring a successful execution as directed by the Senior Operations Manager.

• Prioritize time on the selling floor; coaching and developing the team; and leading by example.
• Positive representative of the FORMA Brands.
• Deliver the full customer service experience, catering to the customers’ needs and optimizing makeup stations and makeup studios, where applicable.
• Consistently elevate their own artistry skills and the artistry skills of the team.
• Develops knowledge of trends in industry to provide best service possible and share with the squad.

• Responsible for people management in store, recruiting, training, counselling and developing top talent to grow within the organization.
• Participate and advocate for all trainings, support all trainings and assist the Senior Operations Manager in ensuring that they delivered on brand and the desired artistry and service knowledge/skills were built with every employee in store. Facilitate trainings for store team as assigned.
• Responsible to support a productive and dynamic squad by connecting with employees, customers, and influencers. These must be strong relationships and connections founded on the common passion for makeup.
• Confident and skillful coach and manager to the team. Comfortable navigating difficult conversation, with professionalism, poise and kindness; actively provide coaching and feedback to develop employees in their position and help them grow.
• Creates an environment where clear and fair expectations are set and all employees are treated with respect.

• Responsible for knowing, following and administering all company policies and procedures.
• Ensures communications are filtered to the team as directed by the Senior Operations Manager.
• Acts to reduce LP and product returns/damages.
• Responsible for management of the schedule. Manages changes to posted schedules to maintain optimal schedules that provide the best customer service is provided.
• Reviews and approves Timekeeping records for the staff as needed. Assists in maintaining record keeping standards.
• Assists with merchandising updates and management of inventory levels.
• Assists in maintaining the production space, where applicable.
• Ensure consistent standards of cleanliness, maintenance and organization.
• Provide feedback to the Senior Operations Manager to inform improvements that are needed.

• 3-5 years retail experience including some management, previous sales experience required.
• Excellent customer service, communication and organizational skills.
• Proven operation excellence
• Passion for Makeup and cosmetic artistry experience preferred
• Proficiency in Word, Excel, email and computer savvy
• Demonstrated ability to independently solve moderate to complex problems.
• Demonstrates flexibility and initiative with minimal direction.
• Demonstrated ability to support business growth and exhibit professional behaviour.
• Have and maintain flexible availability.
• Must have open flexibility to work during peak traffic times including evenings, weekends and holidays.

Morphe