Contract Director - Soft Services - Healthcare

Kellan Group

  • Kent
  • £125,000 per year
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Contract Director – Soft Services – HealthcareSalary: Competitive plus BenefitsJoin one of the UK’s leading support services providers, dedicated to delivering outstanding service within healthcare environments. We are currently seeking a commercially focused and experienced Soft Services Contract Director to lead the full delivery of Soft Facilities Management (FM) services to a key hospital contract in Kent.This is a high-profile leadership role, ideal for a senior professional with strong PFI experience, exceptional stakeholder management skills, and a proven track record in Soft FM operations within healthcare settings.About the Role:You will be responsible for overseeing and continuously improving the delivery of all soft services—cleaning, catering, portering, waste, switchboard and retail operations to name a few—across the hospital. Your focus will include driving operational excellence, ensuring regulatory compliance, optimising financial performance, and enhancing patient and staff satisfaction.Key Responsibilities:
  • Strategic Leadership: Lead all aspects of soft FM and retail operations, embedding a high-performance culture and ensuring service excellence.
  • Financial Management: Manage budgets, drive cost efficiencies, and identify revenue opportunities to ensure the commercial success of the contract.
  • Contract Performance: Ensure full compliance with all service level agreements (SLAs), key performance indicators (KPIs), and regulatory standards.
  • Stakeholder Engagement: Build strong, collaborative relationships with NHS Trust stakeholders, internal teams, and external partners.
  • Team Development: Lead, mentor, and inspire a multidisciplinary team, ensuring professional development and high levels of engagement.
  • Risk and Compliance: Maintain rigorous standards for safety, governance, and risk management across all service areas.
What We’re Looking For:
  • Proven track record in a senior Soft FM leadership role, ideally within a PFI and healthcare environment, however this is not essential
  • Strong commercial acumen, with experience managing large budgets and identifying growth opportunities.
  • Excellent leadership and communication skills, with the ability to influence and build trust at all levels.
  • A deep understanding of contract management, compliance, and operational delivery in complex, regulated settings.
  • A customer-centric mindset, ensuring services consistently exceed expectations.

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