Corporate Receptionist
- Bristol Area
- Permanent
- Part-time
- To provide exceptional levels of customer service.
- To act as a meet and greet in the main reception.
- To ensure all visitors are recorded onto site and issue Security passes to external guests / contractors.
- Work to a standard set of operating procedures processes that are implemented across the Corporate facilities.
- To process room booking and video conference requests and issue support documentation to relevant departments.
- Produce monthly statistics of utilisations
- Process guest WIFI user requests via the online system.
- Support Emergency Evacuation procedures – responsible for taking the lead in the management of Emergency Evacuations.
- Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing.
- Manage any issues that arise outside of core business hours, escalating to the relevant person dependent on the issue.
- Make decisions and communicate with anyone working in the building outside of core business hours.
- Process incoming and outgoing mail and courier items.
- Manage the site stationery supplies.
- Raise work requests through our system for maintenance and cleaning.
- Manage bookings for visitor car parking spaces for the facility.
- Work as part of a flexible team to provide reception and meeting room support.
- Carry out basic administration tasks to support the business.
- To support the review of procedures and processes.
- Ensure that performance is compliant with agreed SLA.
- To put forward any suggestions/initiatives.
- To work as part of a team to deliver a first class service within the facility
- To support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively
- To manage the onsite AV/IT equipment and support the Client with any AV/IT issues
- Ensure all meeting spaces are set to a defined standard
- To ensure all customer requests are dealt with efficiently and effectively
- Flexible and proactive
- Passionate about exceptional customer service.
- Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment.
- Ability to build positive relations with colleagues, guests and clients.
- Able to interact with all levels of personnel, including Senior Executives within the client organisation.
- Able to work off their own initiative and with minimal direction.
- Confidently able to manage emergency situations and make decisions as required.
- Strong team player with a commitment to support their colleagues.
- Excellent written and oral communication skills.
- Exceptionally organised and skilled in multi-tasking.
- High attention to detail.
- Working knowledge and competent in the use of Microsoft Office software
- An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers
- Computer literate (Word, Excel, Outlook E-mail)
- A clear understanding of Health & Safety practices
- Customer focused with the ability to build positive relationships
- Enthusiastic and conscientious approach to all Site Support related tasks
- Clear, strong and confident communication skills
- Team player with a “can do” attitude