Operations Manager

NHS

  • Westerham, Kent
  • Permanent
  • Full-time
  • 20 days ago
We are pleased to announce an exciting opportunity to join the team at Stock Hill Medical Centre as an Operations Manager. This is a key leadership position responsible to the day-to-day management of our operational functions and supporting the smooth running of the practice. The successful candidate will work closely with the wider management and clinical teams to ensure we continue to provide high-quality care to our patients.Main duties of the jobStock Hill Medical Centre is looking for an exceptional Operations Manager to join our team and support our Business Manager and 3 GP Partners. In this pivotal role, you'll play a key part in managing estates, coordinating our workforce and ensuring smooth operations to deliver outstanding patient care. As our Operations Manager, you'll lead our non-clinical teams in daily operational challenges.About usStock Hill Medical Centre is located in Biggin Hill, Kent and provides high quality healthcare to our 9,603 patients. Our team includes 3 GP Partners, 3 salaried GPs with a multi-disciplinary team and we are committed to delivery innovative, patient-centred care. Our advanced triage systems ensure that patients are seen by the right person, at the right time.Stock Hill Medical Centre is part of the Five Elms Primary Care Network.DetailsDate posted14 August 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFull-timeReference numberA4942-25-0000Job locationsStock HillBiggin HillWesterhamKentTN16 3TJJob descriptionJob responsibilitieslead and manage the clinical and administrative staff.overall accountability for recruitment and retention of staff, as well as their ongoing training, development, performance management and welfare.monitor and evaluate performance of the Practice team against objectives; identify and manage change.maintenance of discipline and advise the partners on possible disciplinary action.attend practice meetings and partnership meetings.oversee risk management processes, including compliance with CQC compliance, H&S legislation, and other contractual, statutory, and regulatory obligations.assist other team members with QOF, Enhanced Services, Local Schemes, IIF, CQRS, local claims and monthly payroll.work alongside the Partnership and Business Manager in the development of business and strategic planning.produce reports at agreed intervals.liaise and attend meetings with our PCN, ICB, community services, suppliers and other external stakeholders and feedback salient points and actions.assist with strategic development in devising and implementing the plans that will allow the Practice to grow and thrive in a constantly changing arena of primary care.maintain and advance our IT systems and have knowledge of EMIS, Docman, accuRx and TeamNet.maintain compliance with IT security and IG.Undertake any other duties as agreed with the Partnership.Job descriptionJob responsibilitieslead and manage the clinical and administrative staff.overall accountability for recruitment and retention of staff, as well as their ongoing training, development, performance management and welfare.monitor and evaluate performance of the Practice team against objectives; identify and manage change.maintenance of discipline and advise the partners on possible disciplinary action.attend practice meetings and partnership meetings.oversee risk management processes, including compliance with CQC compliance, H&S legislation, and other contractual, statutory, and regulatory obligations.assist other team members with QOF, Enhanced Services, Local Schemes, IIF, CQRS, local claims and monthly payroll.work alongside the Partnership and Business Manager in the development of business and strategic planning.produce reports at agreed intervals.liaise and attend meetings with our PCN, ICB, community services, suppliers and other external stakeholders and feedback salient points and actions.assist with strategic development in devising and implementing the plans that will allow the Practice to grow and thrive in a constantly changing arena of primary care.maintain and advance our IT systems and have knowledge of EMIS, Docman, accuRx and TeamNet.maintain compliance with IT security and IG.Undertake any other duties as agreed with the Partnership.Person SpecificationPersonal QualitiesEssential
  • Polite, confident and trustworthy
  • Flexible and approachable
  • Excellent interpersonal skills
  • Motivated and proactive
  • Able to remain calm and solution-focused under pressure
  • Ability to use initiative and judgement
  • Forward thinker with a solution-focused approach
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Ability to drive and deliver change effectively
  • Ability to motivate teams, enhance morale and maintain a positive working environment including team building sessions.
QualificationsEssential
  • Educated to degree level in healthcare or business, or able to demonstrate equivalent relevant experience.
  • Good standard of education with excellent literacy and numeracy skills.
  • This role is subject to a Disclosure and Barring Service (DBS) check, in line with safeguarding requirements.
Desirable
  • Leadership and/or management qualification.
  • Business Management Qualification.
ExperienceEssential
  • Working in general practice/primary care/PCNs.
  • Managing large multidisciplinary teams.
  • HR and employment law, including performance management, appraisal processes, staff development and disciplinary procedures.
  • Successfully developing and implementing projects.
  • Health & Safety in the workplace regulations.
  • Chair effective meetings.
Desirable
  • Managing accounting procedures including budget and cash flow forecasting.
Person SpecificationPersonal QualitiesEssential
  • Polite, confident and trustworthy
  • Flexible and approachable
  • Excellent interpersonal skills
  • Motivated and proactive
  • Able to remain calm and solution-focused under pressure
  • Ability to use initiative and judgement
  • Forward thinker with a solution-focused approach
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Ability to drive and deliver change effectively
  • Ability to motivate teams, enhance morale and maintain a positive working environment including team building sessions.
QualificationsEssential
  • Educated to degree level in healthcare or business, or able to demonstrate equivalent relevant experience.
  • Good standard of education with excellent literacy and numeracy skills.
  • This role is subject to a Disclosure and Barring Service (DBS) check, in line with safeguarding requirements.
Desirable
  • Leadership and/or management qualification.
  • Business Management Qualification.
ExperienceEssential
  • Working in general practice/primary care/PCNs.
  • Managing large multidisciplinary teams.
  • HR and employment law, including performance management, appraisal processes, staff development and disciplinary procedures.
  • Successfully developing and implementing projects.
  • Health & Safety in the workplace regulations.
  • Chair effective meetings.
Desirable
  • Managing accounting procedures including budget and cash flow forecasting.

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