Senior Account Manager

Hogarth Worldwide

  • London
  • Permanent
  • Full-time
  • 18 days ago
Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.A Hybrid working modelNow offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 50% of the time for most people. Please speak to the Talent Acquisition team to find out more information.About HogarthHogarth Worldwide is the world's leading creative content production company. Born to make the best work brilliantly, we combine craft, insight and technology to bring creative work to life for many of the world's most famous brands.What does a Senior Account Manager do at Hogarth?As part of the Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account(s). You will need excellent linguistic skills, attention to detail, an understanding of TVC and digital video process and be responsible for managing projects from brief to final delivery in collaboration with other departments. You will be client focused and require good communication, organisation and time management skills to manage your clients and internal departments, while always focusing on quality, process and profitability.Skill setClient focused. Project management. Time management. Relationship building. Communication/ People skills. Organisational Skills/Multi-tasking. Understanding your Client's Business & Needs. Adaptability. Empathy.Responsibilities
  • TVC/Digital video workflow and processes: Experience in amplification/adaptation projects. Ensure the quality meets client expectations and be able to navigate projects with video producers and clients.
  • Client Management: Immerse yourself in the client's brand and offering. Set and manage client expectations deliverables and timeframes. Ensure clients understand agreed workflows and manage them through the process. You'll act as a Brand guardian.
  • Project Management : Co-ordinate between all relevant parties - internal (Print, Broadcast, Digital etc.) and external (Clients and Agencies) . Consistently deliver against all contractual obligations include SLAs and KPIs. Manage all client projects from brief through to delivery ensuring final materials are on time and of the highest quality and all client procedures are followed. Where project managers/producers are involved, take responsibility for ongoing communication, tracking project progress and status vs. schedules, timings, delays etc.
  • Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible.
  • Manage agreed budgets and administration, monthly reports.
  • Prepare accurate cost estimates against the Rate Card for AD approval
  • Assist with financial reporting and smooth running of the finance function
  • Assist on any request from senior managers
Requirements:
  • Experience of working in a TV, print, or digital account managing role essential. Video experience will be preferred.
  • High level of IT literacy, including usage of spreadsheets
  • Strong numeracy skills
  • Prioritisation, time management and attention to detail
  • Resilience and ability to work under pressure
  • Fluent oral and written English essential, other languages desirable
  • Strong interpersonal skills
Diversity and InclusionHogarth is committed to diversity and inclusion, through our ideas, our people, how we behave and conduct ourselves. Creating a truly inclusive culture at all levels of the organisation that encourages different points of view, making Hogarth not only a better company and place to work but an environment where everyone experiences connection, opportunity and a sense of belonging.Hogarth ValuesHeart and Soul: We love what we do. We bring energy and enthusiasm to all our work. We push boundaries, we are never satisfied and always want to find a better way.Hands on: We don't wait for things to happen, we get on with it. We are pragmatic and don't have an ego. We do what it takes to get the job done to the highest standards.Honest: We are straightforward; we speak openly and clearly. We operate with integrity and live up to our promises.Happy family: We enjoy working together. We look out for our colleagues. We are an eclectic bunch. We want to work with people from many cultures and demand great things of each other. Even when things get tough, we don't lose perspective or our sense of humour.Hungry: We are an inquisitive community. We want to create an environment which inspires ourselves and others to be better. It is important to continuously challenge ourselves and our ways of working. We aim to provide staff with the opportunities to develop and learn.Find out more at www.hogarthww.com/cultureThe Package
  • 25 days holiday
  • Private Medical Care (Bupa)
  • Life Assurance - four times annual salary
  • Pension Scheme - Company contribution
  • Half day leave on your Birthday
  • Employee Assistance Programme
  • WPP Group Discounts
  • Travel Season Ticket Loan
  • Gym Discounts
  • Mortgage Advice - In partnership with Charles Cameron and Associate
  • 1 Volunteering day per year
#LI-Hybrid#LI-ZD1Diversity & InclusionHogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.Please contact if you need the job advert or form in another format.DataWe rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Hogarth Worldwide