Customer Research & Analytics Specialist II
- Oxford
- Permanent
- Full-time
Our goal is to have best-in-class customer and market insights. You will join a high performing team that helps ensure the customer is at the heart of business decisions. The team acts as an in-house market insight agency, as such we design, analyse and deliver insight projects from start to finish.About the RoleAs Senior Research Executive, you will lead the day-to-day management of global tracking studies and ad hoc research projects. You will contribute to all stages of the research process, from stakeholder consultation and questionnaire design to detailed analysis and insight delivery.Responsibilities:Manage customer satisfaction programmes including survey refinement and quarterly reportingDeliver strategic research projects by planning designing and analysing market studiesPresent findings with clarity and actionable recommendationsCollaborate with internal teams and external research agenciesEnsure accuracy and consistency across all insights and analysisSupport colleagues undertaking research with advice and best practicesRequirements:Market research experience with demonstrated expertise in generating insightsDegree-level education and a relevant research qualificationExcellent analytical and problem-solving skillsPerfect written and spoken EnglishStrong project management skills and ability to work across multiple deadlinesProficiency in Microsoft Office Access and SharePointKnowledge of SPSS and R is beneficialConfident presentation skills and visual storytelling abilityWork in a way that works for youWe promote a healthy work/life balance across the organization, with various flexible and remote working options available to employeesWorking for youWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:Generous holiday allowance with the option to buy additional daysHealth screening, eye care vouchers and private medical benefitsWellbeing programsLife assuranceAccess to a competitive contributory pension schemeSave As You Earn share option schemeTravel Season ticket loanElectric Vehicle SchemeOptional Dental InsuranceMaternity, paternity and shared parental leaveEmployee Assistance ProgrammeAccess to emergency care for both the elderly and childrenRECARES days, giving you time to support the charities and causes that matter to youAccess to employee resource groups with dedicated time to volunteerAccess to extensive learning and development resourcesAccess to employee discounts scheme via Perks at WorkAbout the BusinessA global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams .Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers:.