Customer Service - Fleet Associate Downtime
KINTO
- Portsmouth
- Permanent
- Full-time
- Provide a point of contact for a range of customer queries via telephone and email
- Pro-actively monitor and manage Downtime on KINTO Fleet vehicles during service, maintenance and repair work.
- Liaise with internal departments and external partners to resolve customer queries in an effective and efficient manner
- Ensuring compliance and security procedures are adhered to.
- Adhere to client SLA’s and KPI’s
- Strong customer focus, first time resolution
- Effective complaint handling
- Organised to manage own workload
- Problem solving, solutions focused
- Self-motivated with enthusiasm to succeed
- Excellent call & email quality
- Effective communicator and team player
- Motivated to deliver consistent high levels of service
- Competitive Starting Salary
- Annual bonus
- A fantastic pension starting at 4% employee contribution, with the company putting in 11%. This can increase to employee putting in 6% with the employer putting in 15%.
- Retail discounts
- 25 days holiday + bank holidays per calendar year
- Free onsite car parking
- Wellbeing hour each month
- Discounts on Toyota & Lexus cars
- Life assurance scheme
- Employee assistance programmes
- Hybrid Working Policy - 2 days WFH per week should the employee want to
- Enhanced maternity & paternity benefits
- Wellbeing events
- Hours are 37.5 hours per week Monday - Friday
- Providing a copy of interview questions before the interview
- Organising a time and location that best suits you
- Allowing additional time for the assessment and interview