Sales Consultant

• Increase sales by selecting products to meet customer requirements, highlighting the features & benefits of the product and offering related products wherever appropriate.
• Support the store to increase sales through commitment to personal KPIs and objectives
• Use the till system and back-office functions accurately, ensuring correct prices are charged and the customer’s transaction is fulfilled to their satisfaction
• Be clear and concise around limitations of alterations and after sales expectations, upsell customer to MTM and Bespoke where necessary.
• Carry out only necessary alterations on RTW garments or overcomplicate customer transactions.

• Welcome and acknowledge customers as they enter and move around the store.
• Give accurate and current information about product and processes, requesting assistance when necessary, requesting additional training if needed
• Determine the needs of the customer, direct them to the correct department/individual and/or deliver professional advice.
• Interpret customer needs and their favoured approach and adapt accordingly
• Show integrity and knowledge when fitting the customer in a RTW garment. Under promise, over deliver.
• Maintain a high level of personal presentation in line with company dress code, as well as good personal hygiene and grooming standards.
• Balance the needs of the customer with the core brand values and company policies.
• Organise couriers, postage, transfers in a timely and accurate manner
• Handover to colleagues/management before rest days or holidays to ensure a smooth process for all customers

• Communicate, both verbally and in writing, with a polite and inclusive attitude. Follow up on important conversations in writing to ensure understanding of next steps/what further action is required.
• Speak to other staff and customers with courtesy and respect.
• Handle any complaints with a positive and proactive approach.
• Build productive trusting relations with colleagues and customers.

• Ensure the store is kept clean and tidy, maintaining company visual merchandising standards
• Understand and execute company policies and procedures
• Adhere to store scheduling, arrive to store ahead of shift, ready to start work at your scheduled time.
• Participate in stock counts when needed
• Adhere to Health and Safety guidelines, escalating potential risks to line manager. Make sensible decisions and don’t put others at risk.
• Encourage and support others
• Put stock away with care and ensure stock on the sales floor is steamed, hung properly, tagged and ticketed correctly
• Take responsibility to keep up to date with changes in procedures, responding to change in a positive manner

• Personal Sales Targets
• Customer Data Capture (CDC)
• Average Transaction Value (ATV)
• Units per Transaction (UPT)

• Passion for Tailoring & interest in menswear
• Can commit to working every Saturday & Sunday
• Willing to work extra day when needed

Gieves & Hawkes