Carer Support Officer

Harris Hill

  • Hammersmith, West London Fulham, South West London
  • £16.48-17.58 per hour
  • Temporary
  • Full-time
  • 15 hours ago
  • Apply easily
I am delighted to be working alongside a leading charity is seeking a Carer Support Officer to support unpaid carers and their families. This is a rewarding opportunity for someone who is both compassionate and highly organised. This is a fully remote, immediate start temp role until the end of the year.The role
You’ll be the first point of contact for carers and referral partners, ensuring a smooth and supportive journey into the service. Key duties include:
  • Responding to calls and emails with empathy and professionalism
  • Providing first-line advice and signposting to relevant services
  • Recording client details accurately and managing referrals
  • Booking appointments and updating waiting lists
  • Monitoring cases, closing them when support is complete, and tracking outcomes
  • Ensuring warm handovers to external organisations when required
  • Supporting wider team activities such as campaigns, events, and admin tasks
About you
  • Experience in helpline, advice, or family/community support services
  • Strong listening and communication skills
  • Confident using IT systems and databases
  • Highly organised with the ability to manage multiple priorities
  • A flexible, team-focused approach
Join a supportive team and make a real difference to the lives of carers and their families.If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you!

Harris Hill