Helpdesk Analyst

MandM

  • Hereford
  • Permanent
  • Full-time
  • 5 days ago
About The Role Helpdesk AnalystHereford, England, United KingdomType: PermanentWorking Pattern: Full time, onsite Monday to Friday, 8am-4pmWho Are We?MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.As our business continues to grow we are recruiting for a talented Helpdesk Analyst to join our growing team.
Why not come be a part of our journey to success and take advantage of all MandM can offer you!The Role ScopeAs a Helpdesk Analyst at MandM you will be providing 1st line IT support service to all users within the business, working with the latest technologies as well as established legacy systems. This is a real opportunity for either an established Helpdesk Analyst or a keen, enthusiastic individual looking for their first opportunity in an IT environment.✨Role key responsibilitiesLiaising with internal users to resolve IT related problems and queries, escalating to 2nd or 3rd line support as appropriateProviding excellent customer service to internal colleagues with the aim of efficient problem resolutionWorking with a ticket system, ensuring that all details for requests or issues are logged accuratelyBuilding devices (laptop, desktop, tablet) for new starters / replacement hardware, using defined build processes and systems providedMaintaining and upgrading Operating Systems and software applicationsAbout YouAbout YouEssential:A basic understanding of the technology components (application and infrastructure) utilised in an e-commerce environmentExcellent communication skillsStrong customer service skillsFlexible and enthusiasticA problem solver, able to troubleshoot and adaptable to work alone as well as within a teamDesirable:Previous experience in a 1st line IT support services rolesUse of a ticket logging systemWorking knowledge of Windows Operating Systems and Windows applications as well as PC hardware support, building devices and software maintenance and upgradesQualification in a related fieldExperience of application and database supportKnowledge of network technologies (LAN, WAN, SAN) and related servicesAbout UsAt MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.The people✨Integrity✨Teamwork✨Accountability✨Entrepreneurial approach

MandM