Executive Director, Service Innovation & Excellence - Housing Solutions - Maidenhead

Odgers Berndtson

  • England
  • Permanent
  • Full-time
  • 16 days ago
Housing Solutions - who we areA housing association by name, a community-builder by nature. We serve the needs of the least privileged in society, delivering safe and sustainable homes to those who can't afford them on the open market.Housing Solutions todayWe are well run and financially sound. In the 2023/24 financial year we had net assets of £120m, fixed assets of £520m and £54m in total turnover. We are not for profit and reinvest all available money into improving our services, upgrading existing homes and building new ones.We have the highest regulatory grade for governance and financial resilience of G1 V1, as well as an S&P A+ stable credit rating. We own, manage, and maintain over 8,000 homes, across seven local authorities in and around the Maidenhead area. We offer a wide range of housing options, including affordable homes to rent, properties to buy under shared ownership, market rent properties, care homes and specialist accommodation for older people and people who need care and support to live within the community.Our ambitionWe see this strong position as a springboard towards higher performance rather than a reason to take our foot off the pedal. The next step is to build a sector-leading service that meets our residents' diverse needs faster and more efficiently.This is a new Executive Director position that reflects our forward-thinking ambition to provide the best possible customer and employee experiences. You will lead this transformation journey across every aspect of our service enabling the adoption of exceptional digital enablement in all aspects of our organisation and customer delivery:
  • You will be a whole organisation leader first and foremost, driven by change and led by customer focus.
  • You will be a champion of change, and drive a customer-led transformation vision, utilising digital, data and technology to deliver exceptional customer and colleague experiences. You will help interrogate current services and systems and develop ultra-streamlined digital products that enable staff to deliver customer outcomes faster and more efficiently.
  • You will apply a commercial mindset to our services and products and identify how we can channel the ultra-streamlined approaches of the most successful online companies.
  • You will be able to engage stakeholders at every level, shaping and leading transformation, evolving service design and operational delivery models. You will be at the forefront of communicating strategy to both technical and non-technical stakeholders.
This is a challenging role seeking a driven and transformation executive who can bring fresh perspectives to an engaged and high performing leadership team.Applications close 23:55 on Wednesday 8th May 2024.In order to proceed with your application, please either:Click 'Add to list' if you would like to look at other roles before starting to apply.

Odgers Berndtson