Resource Manager

• This is a people-centric role that relies on building effective relationships with staff across all levels of the firm.
• Key Responsibilities (include but are not limited to):

• Develop a strong understanding of the department's needs, ensuring you're visible and accessible as the key contact for work allocation and resourcing.
• Actively engage with partners and associates to understand client requirements and business needs, ensuring effective resourcing decisions.
• Gain detailed knowledge of individual skills, development needs, and career goals to inform resourcing decisions.
• Take full responsibility for work allocation across the department on behalf of the Partners, ensuring fair and consistent distribution in line with diversity goals.
• Apply commercial considerations to work allocation, promoting appropriate staffing and alternative delivery options where necessary.
• Conduct regular one-to-one consultations with partners and associates around work allocation, workloads and balance.
• Updating, tracking and monitoring capacity information on a weekly basis and maintaining ad-hoc updates.
• Proactively manage and improve work allocation tools (such as the BigHand Resource Management Tool).
• Track and analyse individual activity, identifying any discrepancies in time recording, and escalate issues when required.

• Monitor chargeable hours and utilisation across individuals, associate levels, and teams.
• Support individuals in improving productivity while balancing commercial needs and workload distribution.
• Enforce the timesheet policy, encouraging best practices and providing training as needed.
• Coordinate absences (holidays, special leave, unpaid leave) to ensure resourcing needs are always met.
• Work with Partners and other stakeholders to manage non-billable commitments.
• Assist with the joiner/leaver/returner process, including work reallocation and onboarding.
• Produce accurate, commercially focused Management Information (MI), identifying trends, opportunities, and risks.

• Strive for continuous improvement and innovation to support the firm's performance.
• Collaborate with other functions, such as Finance, HR, and Business Development, to drive business performance and support resourcing and recruitment efforts.
• Develop scalable and efficient systems, tools, and processes to support the firm.
• Promote and encourage collaboration across the firm.
• Share knowledge and best practices across the department and business.

• Significant experience in resource management, work allocation, or planning, ideally within a large professional or corporate environment.
• Experience working within a mid- to large-sized law firm is advantageous but not essential.
• Excellent stakeholder management skills, with the ability to quickly build relationships and adapt to various audiences.
• Comfortable in launching new roles and services, leveraging best practices, and working independently without a set structure.
• Strong focus on day-to-day resource management and delivering continuous positive impact on business performance.
• Effective influencing skills at all levels.
• Strong problem-solving, negotiation, and decision-making skills, with the ability to exercise sound judgment on when to escalate issues.
• Ability to manage tight deadlines in a fast-paced environment, balancing competing demands.
• Exceptional time management and organisational skills.
• Confident and resilient when facing challenges, with experience in conflict resolution.
• Commercially minded with strong risk management and business acumen.
• A trusted advisor providing balanced and pragmatic resource management advice.
• Invests in building strong, productive relationships.
• Integrity-driven with the ability to handle sensitive and confidential matters discreetly.
• Proactive, positive, and assertive approach with flexibility.
• Agile and adaptable, with the ability to step in and support other Resource Managers during periods of leave or absence, ensuring smooth resource management across the firm.
• Strong IT skills, including data analysis in Excel.
• Experience with resource management software is desirable, and familiarity with the BigHand Resource Management Tool is an advantage.

RPC