Desk Adjuster Claims HandlerGlasgow, Leeds or Manchester - Hybrid (2 days a week in the office)Full Time, Permanent PositionDLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.What you'll be doingReporting directly to the Property Insurance Area Manager, you'll:Handle low complexity Home & Commercial Direct claims using digital evidence, including photos and videosTake ownership of claims up to £25,000 (Home) and £10,000 (Commercial) from cradle to graveUse CoreLogic to scope repairs and facilitate settlement negotiationsDeliver outstanding customer service, contributing to class-leading Net Promoter ScoresReview and assess claims through an online portal, occasionally covering the portal master roleSupport the wider team during surge events and help Field Insurance Adjusters with appointment bookingsManage inbound hunt group calls and assist with informal complaint resolutionEnsure compliance with policy cover, indemnity, reserving, and GDPR requirementsIdentify the best settlement solution for customers, using our supply chain where suitableAct as a technical point of contact for scope changes and variations in rectification worksProactively manage supplier-led claims and support subrogated recovery investigationsWork collaboratively with other Operational areas, providing guidance to office-based claim handlersSupport Customer Relations to aid complaint resolution when requiredContribute to business performance by meeting key metrics and identifying claim risksBuild and maintain your technical capability while supporting our vision of personal, inclusive insuranceUphold Consumer Duty principles and help create a force for good within insuranceOur hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.What you'll needKnowledge of Home and Commercial property insurance claimsUnderstanding of building and contents claims, including repair methods and quantum assessmentExperience using digital tools and platforms to assess evidence and scope repairsExcellent negotiation and communication skills to reach fair settlement outcomesBenefitsWe recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:9% employer contributed pension22 days holiday allowance (plus the option to buy or sell up to 5 days each year)50% off home, motor and pet insurance, plus free travel insurance and Green Flag breakdown coverAdditional optional Health and Dental insuranceEV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient wayGenerous holidaysBuy as you earn share schemeEmployee discounts and cashbackPlus, many moreWe want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.Be yourselfDirect Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.Hours: 35 or 37.5 hours#LI-Hybrid#LI-CL2
