Organisation: Derby HomesHours: 37 hours per weekContract type: PermanentLocation: London RoadTO APPLY FOR THIS VACANCY, YOU MUST DO SO THROUGH THE DERBY HOMES WEBSITE, BY CREATING AN ACCOUNT USING THE “APPLY ONLINE” LINK.Derby Homes are an organisation owned by Derby City Council, we manage and maintain approximately 12,500 properties in Derby employing over 600 members of staff. The diverse workforce covers office based and mobile workers including housing management teams, specialist support workers and a repairs and maintenance team.If you are a 'can-do' person, who is passionate about delivering excellent customer service you might well be the person we are looking for. You will need good communication skills, be able to take control of situations and resolve problems, be enthusiastic, friendly and be able to work well in a team.This role would suit someone working in a customer facing role with transferrable skills. The role requires an understanding of the causes of damp, mould and condensation. You will also be required to give advice to our customers and assist in treating the issue. You don’t need experience working in social housing, but a knowledge of current housing issues and housing legislation would be beneficial.As a member of the Derby Homes team, you will need to be:Understanding of Health and Safety.Committed to providing excellent customer service and offer technical assistance.Able to use your own initiative and also work as part of a team.Be prepared to move heavy items following appropriate training.Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.Please use the links below to download supporting information. Before you fill in the application form please read the guidelines onRemember to align your personal statement to the essential criteria in the Person Specification.Equality, Diversity & InclusionWe are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility. We are also proud to have Derbyshire LGBT+ Rainbow Partnership Accreditation and encourage applications from candidates of all genders.We are a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at .The closing date for this vacancy is Sunday 7th September 2025 at midnight. Any application forms received after the closing date will not be accepted.If you have been selected for interview you will hear from us prior to the interview date.
