Duty Admin Assistant

NHS

  • Luton
  • £13.61 per hour
  • Permanent
  • Part-time
  • 1 day ago
Lea Vale Medical group have an exciting opportunity for a Duty Admin Assistant to join our long standing, friendly team. The role of the Duty Admin Assistant will be to support the team by providing the link between the Admin team in the practice and the patient and clinical team. This is an exciting role as you'll be joining an established non-clinical team that serves just over 46,000 patients.As an employee of Lea Vale Medical Group, you will also enjoy the following benefits:
  • Competitive Salary
  • NHS Pension
  • Support to guide your personal and professional development
  • Excellent training opportunities
The role is part- time:Monday -Friday 2pm-6:30pmMain duties of the jobThe post holder will work within the Duty Admin team to provide the Duty Doctor with support for patients that may not need clinical input. They will liaise with clinical teams to ensure patient safety and continuity of care.About usWe are a CQC outstanding rated practice who believes in delivering high quality primary care services through effective teamwork and constant learning.We are looking for people who share the same teamworking ethics to join our team.We learn from the past but are always looking to the future. This is true for when we look for new staff as well, your skills and experience will be what make you suitable for this role but we are more interested in your ideas for the future! How you want to develop yourself and how that will improve our practice and the service we offer to our patients.DetailsDate posted02 September 2025Pay schemeOtherSalary£13.61 an hourContractPermanentWorking patternPart-timeReference numberA0676-25-0019Job locations9 Liverpool RoadLutonLU1 1HHJob descriptionJob responsibilities
  • To be first point of contacts for patients who are requesting letters/reports
  • To liaise with Practice Pharmacist on medication queries.
  • To complete record reviews for online access.
  • To complete access to health records review in order to process Subject Access Request forms in accordance with GDPR regulation.
  • To refer patients to District Nurses where appropriate.
  • First point of contact for external contacts such as hospital, ambulance service, community services and care homes
  • Communicate with hospitals and other care providers to follow up on patient progression and pathway.
  • Liaise with families who have had a recent bereavement to provide them with clear information about the processes following their loss.
  • Efficiently manage the organisations email inbox by reviewing, prioritising, and responding to enquiries in a professional and timely manner.
We work with people to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people's lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We make sure we share concerns quickly and appropriately.Job descriptionJob responsibilities
  • To be first point of contacts for patients who are requesting letters/reports
  • To liaise with Practice Pharmacist on medication queries.
  • To complete record reviews for online access.
  • To complete access to health records review in order to process Subject Access Request forms in accordance with GDPR regulation.
  • To refer patients to District Nurses where appropriate.
  • First point of contact for external contacts such as hospital, ambulance service, community services and care homes
  • Communicate with hospitals and other care providers to follow up on patient progression and pathway.
  • Liaise with families who have had a recent bereavement to provide them with clear information about the processes following their loss.
  • Efficiently manage the organisations email inbox by reviewing, prioritising, and responding to enquiries in a professional and timely manner.
We work with people to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people's lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We make sure we share concerns quickly and appropriately.Person SpecificationQualificationsEssential
  • Educated to GCSE level or equivalent
Desirable
  • GCSE Mathematics & English (C or above)
  • NVQ Level 2 in Health and Social Care
ExperienceEssential
  • Experience of administrative duties
  • Experience of working with the general public
Desirable
  • Experience of working in a healthcare setting
SkillsEssential
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Ability to follow policy and procedure
Desirable
  • Experience of SystmOne
Person SpecificationQualificationsEssential
  • Educated to GCSE level or equivalent
Desirable
  • GCSE Mathematics & English (C or above)
  • NVQ Level 2 in Health and Social Care
ExperienceEssential
  • Experience of administrative duties
  • Experience of working with the general public
Desirable
  • Experience of working in a healthcare setting
SkillsEssential
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Ability to follow policy and procedure
Desirable
  • Experience of SystmOne

NHS