Client Facing Commercial Account Handler

Norfolk Suffolk
Permanent
Full-time

1 month ago
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Client Facing Commercial Account HandlerJoin our expanding East Anglian Insurance Broking Client who works with local businesses across Suffolk, Norfolk and Essex. Due to…..Join our expanding East Anglian Insurance Broking Client who works with local businesses across Suffolk, Norfolk and Essex. Due to growth, they're seeking an experienced Commercial Account Handler to manage their growing portfolio of Regional Clients.About the RoleThis is a true 360-degree position where you'll manage existing Commercial Insurance Clients whilst also handling new business enquiries. You'll be the main point of contact for local businesses, supporting them throughout their entire Insurance lifecycle.Working in a busy but supportive environment, you'll manage a diverse portfolio of regional Clients including local Retailers, Property Owners, Tradespeople and small Fleet operators across East Anglia.Key Responsibilities as Commercial Account Handler

Managing your own portfolio of local business customers
Renewal negotiations with insurers
Handling mid-term adjustments and changes in risk
Claims notification and liaison (supported by dedicated claims team)
Regular client contact and relationship building
Occasional client visits across the local area
Using specialist broking software and electronic trading platforms

Commercial Classes You'll Handle

Small to medium commercial combined risks
Local shops, offices and property owners
Tradesman's liability for regional contractors
Small fleet and goods vehicles
Local business risks across Suffolk, Norfolk and Essex

What You'll Bring as Commercial Account Handler

Commercial insurance experience
Excellent customer service skills and local market understanding
Strong work ethic and ability to remain calm under pressure
Relationship-building skills for face-to-face client interaction

Working Arrangements

Hybrid working available (office and home-based)
Occasional client visits across the local area
Monday to Friday, 9am-5pm
Based in Ipswich with coverage across East Anglia

This is an excellent opportunity to join an established regional Broker with strong local client relationships and genuine career development prospects.

Employment Specialists