Dispensing Optician - Head Office Role - Lens Manufacturer - Wrexham - 33-36K

Zest Optical

  • Wrexham
  • £33,000-36,000 per year
  • Permanent
  • Full-time
  • 2 months ago
Dispensing Optician Jobs Wrexham
Technical Support & Returns Team Leader | Optical Manufacturer | Office-Based Role
Full-Time | £33,000 - £36,000 + | Monday to Friday + 1 in 6 Saturdays (Paid OT)Zest Optical are working in partnership with a leading optical manufacturer based in Wrexham to recruit a qualified Dispensing Optician into a Technical Support and Returns Team Leader position.This is a fantastic opportunity for a qualified DO looking to move away from the traditional retail environment and apply their technical knowledge in a new, fast-paced customer service and operations setting.Technical Support and Returns Team Leader – Role Overview
  • Office-based role in the Customer Service department at the Wrexham site
  • Lead and mentor a team of Technical Support Specialists
  • Manage escalated product queries from Eye Care Professionals (ECPs) across the UK
  • Oversee the full returns process – ensuring efficiency and compliance with company standards
  • Troubleshoot visual issues and dispensing concerns with ECPs
  • Liaise with production to manage returns-related inventory and lens assessments
  • Analyse return trends and implement strategies to reduce return rates
  • Contribute to product knowledge development and team training
  • Full-time, Monday to Friday (8:45am–5:15pm), plus 1 in 6 Saturdays (paid as overtime)
  • Starting salary of £31,595.20, with potential flexibility for the right candidate and a salary review after probation
Technical Support and Returns Team Leader – Requirements
  • Qualified Dispensing Optician (GOC-registered)
  • Strong understanding of optical products, prescriptions, and dispensing
  • Previous experience in a customer service, technical support, or team leader role preferred
  • Confident communicator with excellent interpersonal and problem-solving skills
  • Comfortable using internal systems and managing case documentation
  • Positive, proactive attitude with a desire to contribute to continuous improvement
  • Strong organisational and analytical skills
The Package
  • Starting salary: £33,000 to £36,000, reviewed after probation
  • Overtime paid for Saturday work (1 in 6)
  • Private Medical Insurance
  • Life Assurance
  • Full-time office-based role – 38.75 hours/week
  • 31 days annual leave, including bank holidays – this increases with service.
  • Join a collaborative team within a respected global optical business
This is an excellent opportunity for a qualified Dispensing Optician looking to apply their knowledge in a new environment while remaining at the heart of optical care and technical excellence.To avoid missing out on this opportunity, please send your CV to Rebecca Wood at Zest Optical using the ‘Apply’ link as soon as possible.Contact: Rebecca Wood
Email:
Telephone: 0114 238 1726

Zest Optical