Secretary/Support Secretary MH & LD

NHS

  • Carmarthen, Carmarthenshire
  • £25,313-26,999 per year
  • Permanent
  • Full-time
  • 2 days ago
This is an exciting opportunity for a Band 3 Support Secretary .We are looking for aperson with a pleasant dispositionwith excellent interpersonal skills, strong organisation abilities and a desire to support our team and our leaders in everything we do.Experience of a wide range of IT systems including Microsoft Word, Excel, Power Point, and E-Mail, coupled with proven administrative skills and previous experience is essential.If you are interested in this role, please give us a call and let's have a chat; we would love to hear from you!Main duties of the jobThe post holder will be required to undertake a wide range of duties including receipt and distribution of mail, first point of contact for the service, operate a patient administration system (WPAS) and Care Partner.The successful candidate will also be required to process referrals and maintain an accurate database. They will be expected to demonstrate excellent organisation skills and be flexible and adaptable in their approach to work. They must be able to work on their own initiative, use tact and diplomacy where appropriate and possess excellent communication skills.They will demonstrate the ability to operate within strict boundaries of confidentiality at all times.The successful candidate will be required to support the delivery of a quality comprehensive service to the team and provide cover in the event of administrative staff being absent.The role will involve travelling to and working across other sites within the Directorate in support of service delivery.The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.About usHywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.Our services are provided in:
  • Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
  • Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
  • Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
  • 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
  • Numerous mental health and learning disabilities services
DetailsDate posted01 September 2025Pay schemeAgenda for changeBandBand 3Salary£25,313 to £26,999 a year per annum (pro rata if part time)ContractPermanentWorking patternFull-time, Job shareReference number100-AC258-0925Job locationsPenlan CTLD1 Penlan RoadCarmarthenSA31 1DNJob descriptionJob responsibilitiesYou will be able to find a full job description and person specification attached within the supporting documents.The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.Interviews will be held on 30/09/2025.Job descriptionJob responsibilitiesYou will be able to find a full job description and person specification attached within the supporting documents.The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.Interviews will be held on 30/09/2025.Person SpecificationQualifications and knowledgeEssential
  • NVQ II or equivalent demonstrable experience of administrative/office skills and knowledge plus the additional experience of working in an administrative/office environment Or NVQ III or equivalent demonstrable experience of administrative/office skills and knowledge
Desirable
  • ECDL or equivalent experience
  • Secretarial training along with experience of Audio Transcription
ExperienceEssential
  • Familiar and competent with Microsoft IT packages, especially Word, Excel and PowerPoint
  • Familiar and confident using email and searching the internet
  • Experience of maintaining spreadsheets and databases
  • Experience of working in a busy complex office environment
Desirable
  • Experience of working within the NHS
  • Understanding of or experience of working within Mental Health and/or Learning Disabilities
Language SkillsDesirable
  • Welsh Speaker (Level 1)
Person SpecificationQualifications and knowledgeEssential
  • NVQ II or equivalent demonstrable experience of administrative/office skills and knowledge plus the additional experience of working in an administrative/office environment Or NVQ III or equivalent demonstrable experience of administrative/office skills and knowledge
Desirable
  • ECDL or equivalent experience
  • Secretarial training along with experience of Audio Transcription
ExperienceEssential
  • Familiar and competent with Microsoft IT packages, especially Word, Excel and PowerPoint
  • Familiar and confident using email and searching the internet
  • Experience of maintaining spreadsheets and databases
  • Experience of working in a busy complex office environment
Desirable
  • Experience of working within the NHS
  • Understanding of or experience of working within Mental Health and/or Learning Disabilities
Language SkillsDesirable
  • Welsh Speaker (Level 1)

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