Account Director / Client Services Manager (Contact Centre/Call Centre
Douglas Jackson - South West England
Job Title: Account Director / Client Services Manager (Contact Centre/Call Centre) Salary: To £40K + Bonus / Bens Location: South West Reporting to the Operations Director, this role will carry responsibility for the development of long-term, profitable campaigns and identify add...
Account/Project Manager (Contact/Call Centre)
Douglas Jackson - South East England - London
My Client is looking for an exceptional candidate managing Client relations with Service-Delivery experience coupled with Project and quality management. You will need to understand Diversity and Equal Opportunities, and have experience of working within a multi-channel environme...
Business Development Manager (Contact Centre)
Douglas Jackson - United Kingdom
This is an opportunity to play a crucial role in the continued expansion of a leading player within the contact centre industry. Reporting to the CEO, this role will carry responsibility for the generation and development of sustained and profitable new business accounts across a...
Resource Manager (Senior Resource Planning Analyst)
Douglas Jackson - Banbury, Oxfordshire
This is a newly created opportunity for a Senior Resource Planning Professional to work for a national leading provider of services, who is a progressive and supportive organisation, hoping to offer real growth opportunities for their employees. The position of Resource Manager w...
Head of Operational Support & Optimisation (Contact Centre/Call Centre
Douglas Jackson - Nottingham
Job Title: Head of Operational Support & Optimisation (Contact Centre/Call Centre) Salary: £60K-70K + bonus / bens Location: Midlands This is a first-rate opportunity to join the leadership team of a highly successful, service based, brand with a global presence. Reporting to the...
Head of Operations/General Manager (Contact Centre)
Douglas Jackson - United Kingdom
We are currently working with a global company who have a newly created role for an exceptional Head of Operations, to take full responsibility for the strategy and operational performance of their multi-site contact centre operations. With blended operations across inbound and o...
Business Development Manager (Contact Centres)
Douglas Jackson - United Kingdom
This is an opportunity to play a crucial role in the continued expansion of a leading player within the contact centre industry. Reporting to the CEO, this role will carry responsibility for the generation and development of sustained and profitable new business accounts across a...
Business Development Manager (Contact Centre Solutions)
Douglas Jackson - South East England
One of the biggest names in contact centre solutions is recruiting for a Business Development Manager to cover the South East region (office based roles South West London). My client has aggressive plans for growth over the next 5 years and the current sales force is very lean ...
Service Development Manager / Operations Manager (Contact Centre)
Douglas Jackson - South West England
Job Title: Service Development Manager / Operations Manager (Contact Centre) Salary: £32K-35K + Bonus Location: South West Reporting to the Head of Operations, this role will carry responsibility for the provision of clear and direct leadership to the contact centre, telephony te...
Data Analyst/Reporting Analyst Contact Centre
Douglas Jackson - South East England - London
An opportunity exists within this customer contact centre operation for a Data Analyst to help set up and support business projects throughout their lifecycle by providing bespoke reporting and assist in trend and data analysis to identify continuous improvement initiatives acros...
Senior Contact Centre Operations Manager
Douglas Jackson - South East England
This is an exciting role with one of the UKs leading and trusted household brands, who are looking for an inspirational Contact Centre Operations Manager to help define, develop and deliver a best in class performance strategy across their customer contact operations. Working ...
Forecasting and Resource Planning Analyst (Contact Centre / Call Centr
Douglas Jackson - Northamptonshire
Job Title: Forecasting and Resource Planning Analyst (Contact Centre / Call Centre) Salary: c£24K + bens Location: Northamptonshire Reporting to the Head of Operations, this is an opportunity to join the resource planning team of an expanding business services organisation. The p...
Douglas Jackson - South East England
Job Title: Call Centre Manager (Sales)Job Location: South East (central London) Salary: £30k + 20% bonus My client is a niche provider within the sports and leisure industry. Reporting into the General Manager, an opportunity has arisen for a Sales Team Leader to take control of ...
Resource Planning Manager (Contact Centre / Call Centre)
Douglas Jackson - Scotland
This an fantastic opportunity to join the senior planning team of a leading, global brand dedicated to delivering outstanding service to their clients. The postholder will carry responsibility for the managing forecasting, scheduling and intraday activity to deliver on world clas...
Data Analyst/Reporting Analyst (Contact Centre
Douglas Jackson - South East London
An opportunity exists within this customer contact centre operation for a Data Analyst to help set up and support business projects throughout their lifecycle by providing bespoke reporting and assist in trend and data analysis to identify continuous improvement initiatives acros...
Senior Contact Centre Operations Manager
Douglas Jackson - United Kingdom
This is an exciting role with one of the UK's leading and trusted household brands, who are looking for an inspirational Contact Centre Operations Manager to help define, develop and deliver a 'best in class' performance strategy across their customer contact operations. Working ...
Senior Contact Centre Operations Manager
Douglas Jackson - Scotland
This organisation are at the forefront of their market and have a requirement for an inspirational leader who has the ability to lead an existing and sizable contact centre site,operational performance, sales strategy and delivery and who can create a collaborative culture where ...
Contact Centre Outsource Relationship Manager (Outbound)
Douglas Jackson - North West England
Location: Based in the North (North East or North West) with travel to offshore locations, 4-6 times per annum Salary: £30 45,000 base, bonus + bens This is an opportunity for an experience Contact Centre Sales Manager to join a blue chip organisation and take full responsibili...
Douglas Jackson - North East England
Working for a blue chip award winning organisation with great future plans and opportunities, we are presently looking to find a Resource Planning Analyst to join an established planning team and take responsibility for the long term planning analysis you will aid the workforce t...
Contact Centre Manager (INTERIM 3 months)
Douglas Jackson - South West England
My client is one of the best known names within their industry. An opportunity has arisen for an INTERIM Contact Centre Manager to lead and manage a dual site contact centre operation with a mix of customer service and sales, on a 3 month interim basis. Some of the role respons...