Head of Digital Customer Service
Cactus - London
A highly specific post for a brand new operation within a worldwide, highly recognisable and successful brand. We are specifically seeking candidates who have demonstrable experience in the following areas: Social media, forums, Live chat, Knowledge Management and email and colle...
Senior Customer Services Manager
Cactus - United Kingdom
Working for our large complex client the successful candidate into this high profile role will be an exceptional Contact Centre Manager and highly influential and inspirational leader and motivator of people within an empowering structure. Key responsibility in this post is to le...
Cactus - United Kingdom
To lead, develop & grow several Outbound Sales Teams, working collaboratively with Contact Centre and business area colleagues, to maximise sales & customer satisfaction and overall Contact Centre performance. Company Information: Multi-national outsourcing organisation, with an ...
Cactus - London
We are seeking experienced Account Managers to join an exciting business that has offices in London. You will be home based and managing various Accounts assigned to you. Company Information: The role is focused on raising the profile and awareness of this organisation amongst th...
Cactus - London
We are looking for an experienced Account Manager, who understands what constitutes strong account management in a multi-channelled contact centre environment. Company Information: Exciting organisation experiencing huge growth, with an unrivalled reputation for service excellenc...
Cactus - Hampshire
This candidate will be highly analytical, strategic and commercially astute manager; able to lead and develop a team of Resource Planners whilst being the champion of effective, efficient resource usage across the contact centre infrastructure of this vast and successful business...
Cactus - West Midlands
A highly regarded global financial services organisation currently require an experienced training and development expert to lead and manage a highly successful training team. The successful applicant will have proven knowledge and experience of delivering and creating training m...
Cactus - United Kingdom
The successful candidate will be required to oversee the day to day operational delivery and co-ordination of Quality Assurance for the given site. You will be working alongside the Risk and Compliance team to ensure that the given campaign delivers on all service level agreement...
Cactus - West Yorkshire
Cactus Search are seeking a highly Pro-active for one of our large UK clients based in Yorkshire to manage 15- 20FTE in their contact centre. The successful candidate into this superb, challenging and highly rewarding role will have previous Call and Contact Centre management exp...
Customer Services Team Leader - European Languages
Cactus - London
An excellent opportunity for an experienced Customer Service Team Manager to join a dynamic and growing organisation. The successful individual will be passionate about providing a first class customer experience and ideally speak a second language. Company Information: A superb ...
Client Services Contact Centre Manager
Cactus - West Midlands
We have been awarded the retained contract to source an exceptional leader for our clients growing Client Servicing Contact Centre based in the Midlands. As one of the Times Fast Track 100 our client is aiming to double in size over the course of the next 12 months we are seeking...
Cactus - East Midlands
We are looking for an experienced Business Development Manager/ Sales Manager with a strong background in winning new business in a Sales and Service environment. Company Information: A successful Outsourcing organisation with big plans for growth offer a tangible career path for...
Cactus - London
An exciting opportunity to join an expanding business that have grown year on year. You will be responsible for the day to day running of the contact centre and have the ability to strike a balance between strategy and operations. Company Information: You will be responsible for ...
Cactus - West Midlands
We are seeking an experienced MI Analyst to join a leading specialist European organisation. You will have strong analytical skills balanced with an operational communication style. Company Information: You will provide specialist advice, detailed analysis on various depts. acros...
Cactus - United Kingdom
The Business Development Director will acquire new national accounts through proactive prospecting effectively with both current business accounts and new prospects. Leading and motivating the Business Development team in identifying, driving and securing new business to ensure p...
Director of Claims & Customer Service
Cactus - West Midlands
As the Director of Claims and Customer Service for this large, highly successful organisation, your responsibility will be to lead, motivate and engage the Senior Claims and Customer Service Management teams for this multi-sited business to deliver key accountabilities and provid...
Global Director of Offshore Operations
Cactus - Manila City, Metro Manila - United Kingdom
Leading large scale improvements across 500 FTE in Manila Company Information: An outsourced contact centre covering the USA and the UK Financial customer services operations About the Role: Carte blanche to reengineer this entire site creating vast improvements to Cost Efficienc...
Cactus - United Kingdom
We have been approached by one of the worlds largest and most prestigious businesses to offer an incredibly exciting opportunity to a number of Team Leaders in the North West region. This is a once-in-a-lifetime chance to create your own role, your own team, and your own career ...
Cactus - United Kingdom
We have been approached by one of the worlds largest and most prestigious businesses to offer an incredibly exciting opportunity to a number of Team Leaders in the North West region. This is a once-in-a-lifetime chance to create your own role, your own team, and your own career ...
Cactus - United Kingdom
Our client, a rapidly growing consumer services organisation has the requirement for an exceptional Contact Centre MI Manager for it rapidly growing Contact Centre based on the South Coast. The MI Manager is responsible for overall performance of designing, improving and maintai...