Housing and Welfare Officer

Eden Brown

  • West Midlands
  • £25.00-32.50 per hour
  • Permanent
  • Full-time
  • 2 months ago
Our client is a Local Authority in the West Midlands who are currently recruiting for a Housing and Welfare office on an agency basis. The main purpose of the role is to provide a high quality service across all matters relating to housing, housing rights in accordance with the homelessness legislation, income maximisation, promotion of welfare benefits and protection of welfare rights.The key duties in the role will be to:- To work with members of the public who are applying for housing or welfare benefits assistance
- To work effectively and efficiently to assess risk and escalate issues of concern, minimise customer-waiting times, reduce the number of missed and unanswered telephone calls and to maximise the resolution of all customer enquiries at the first point of contact.
- To prevent and resolve homelessness wherever possible by providing advice, support and information to those with housing need.
- To assess the suitability of households for participation in the private rented sector access scheme (direct lettings) based on their present housing situation, income, support needs and other circumstances.The role will be hybrid, with 2-3 days required in the office. However, due to the ability to work from home, experience within Housing, Homelessness and Housing Options will be required. The successful candidate will handle sensitive data and may come into contact with vulnerable adults so an Enhanced DBS in the last 12 months will be required.If this role is of interest, please email your CV to p.stock@edenbrown.com.Your expert recruitment consultant is Phil Stock, call today on 01216 858713 or email p.stock@edenbrown.com Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.30637111000_1708342954West Midlands, England£25.00 - £32.50 per hour

Eden Brown