New Partner Experience Team Lead - French Speaking
Deliveroo
- Manchester
- Permanent
- Full-time
- Responsible for the daily oversight of a team of New Partner Experience Agents
- Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
- Work together with other Team Leads
- Ensure your team hit agreed goals, establishing a performance management framework for your team
- Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership
- 2+ years management experience
- Native or fluent in French and English
- Experience in account management or customer service desirable
- Work to targets with a get up and go attitude