Trade Desk Representative - Client Services (Italian Speaking)
Interactive Brokers
- London
- Permanent
- Full-time
- Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries
- Resolve routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats, utilizing sound judgment emphasizing courtesy.
- Familiarize yourself with proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
- Assist and support the Quality Assurance Department with complaint resolution.
- Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups worldwide.
- Analyse existing systems and procedures to recommend and assist in implementing enhancements. Contribute to the development of client service systems, policies and procedures.
- University degree (NFQ level 7) in finance, economics, or relevant work-based experience
- Ideally, a minimum of two years of financial industry experience
- In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations
- Excellent product knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs
- Strong PC technologies proficiency: Advanced Excel, Office Suite, Email
- Trouble-shooter with a critical thinking mindset, passionate about technology and financial markets
- Self-starter, able to handle stress, with the ability to work independently and as part of a team.
- Fluent in English with strong verbal and written communication skills.
- Additional languages required: German or Italian. Other languages are a plus.
- FINRA SIE and Series 7 or interest in obtaining the certification.
- Career support and development
- Salary commensurate with experience
- Performance-based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Occupation pension scheme based on Gross earnings
- Hybrid working model
- Above statutory annual leave, increasing with service
- We currently offer daily company-paid lunch and healthy snack options throughout the day (when working from the office)
- Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants) *
- Corporate events
- Travel season ticket loans
- Cycle to work scheme.