Senior Desktop Support Engineer - 3 month FTC
Abcam
- Cambridge
- Contract
- Full-time
- Provide remote and deskside support for desktop hardware, software, and peripherals.
- Troubleshoot and resolve complex technical issues related to desktop systems and applications.
- Administer user access and privileges as part of the JML process
- Collaborate with IT teams to design and implement efficient desktop solutions.
- Mentor and guide junior support engineers, sharing knowledge and best practices.
- Manage and maintain desktop infrastructure, ensuring optimal performance and security.
- Implement and enforce IT policies and procedures.
- Stay abreast of emerging technologies and recommend improvements to enhance efficiency.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience as a Desktop Support Engineer or similar role.
- Advanced knowledge of desktop operating systems, including Windows and MacOS.
- Experience managing user access across various systems and applications including Active Directory
- Expertise in troubleshooting hardware, software, and network issues.
- Strong understanding of ITIL principles and best practices.
- Knowledge of IT Security principles
- Excellent communication and interpersonal skills.
- Certifications such as CompTIA A+, Microsoft Certified: Windows 10, or equivalent are a plus.
- Ability to work independently and collaboratively in a fast-paced environment.