Business Intelligence Analyst
- Paddington, West London
- Permanent
- Full-time
- Assist end users by addressing business intelligence issues and incidents logged to the Application Support Desk.
- Contribute to system improvements by understanding current practices and proposing modifications to the BIL.
- Support the preparation of incident reports by collecting, analysing, and summarizing information for the BIL and other senior stakeholders.
- Assist in the implementation of patches to applications for security and bug fixes.
- Help monitor business intelligence application estate for performance issues and coordinate with the Infrastructure team as necessary.
- Provide support in escalating issues to the outsourced development team for resolution.
- Assist in communication with application stakeholders at various levels.
- Help in building and strengthening relationships within the business.
- Support the communication of issues and risks in application deployments to the BIL.
- Exhibit good interpersonal skills to maintain positive relationships with stakeholders, both internally and externally.
- Knowledge of configuring and maintaining workflows in Helpdesk systems (e.g., JitBit, Zendesk).
- Familiarity with Microsoft Azure.
- Strong understanding of cloud database technologies and SQL.
- Familiarity with enterprise reporting tools (MS Power BI, SAP Business Objects, etc.).
- Familiarity with Microsoft Power Platform and Power App deployments within BI contexts.
- Basic understanding of software development fundamentals, processes, and procedures.
- First hand experience with Data Analysis Expressions (DAX)
- Basic experience in using scripting and coding languages (e.g., Java, PHP, Python).
- Support for bespoke applications and underlying databases.
- Assist in the setup and development of application data management workflows.
- Skills in analysing large data sets to identify root causes of issues.
- Ability to assist in in-depth modelling across multiple data sources and help produce reports for end-user and external system consumption.
- Commit to the continuous improvement of implementation practices by reviewing system performance, user feedback, and team inputs.
- Ensure thorough documentation of every product upgrade, outlining processes, challenges, solutions, and outcomes.
- Open to listening, adapting, and suggesting improvements.
- Skills in persuasion and negotiation.
- Languages: Proficiency in English; French is a plus.
- Motivated and project oriented.
- Good organizational skills and attention to detail.
- Strong communication and documentation abilities.
- Effective analysis, testing, and troubleshooting skills.
- Proficiency in written and presentation skills.
- Systematic and timely approach to incident management.
- Confidence in handling application support issues and working on challenging support problems.
- Willingness to learn and undergo continuous training as part of career development.
- Manage existing data models and reports, amending/scaling where required.
- Analyse complex data sets to identify trends, patterns, and business opportunities.
- Design and implement dynamic reports and dashboards for business stakeholders.
- Collaborate with departments across the business to understand their reporting needs and provide BI solutions.
- Extract, transform, and load data from various sources to build comprehensive data sets.
- Stay current with industry best practices and emerging technologies in BI and data analytics
- 2 years + experience in Business Intelligence Analysis or Data Analysis
- Degree in Business IT, Data Science, or Data Analytics related field or relevant industry experience.
- We believe in building a diverse and inclusive culture and positive employee experience.
- We are One Team, more than just ourselves.
- We are customer first, we understand, and help solve our customers’ problems.
- We Test & Learn, we are empowered to learn and grow, unafraid of change.
- We choose to care, we are committed to doing the right thing, the right way.