Telesales Advisor
Airband
- Droitwich, Worcestershire
- Permanent
- Full-time
- Follow-up website generated enquiries from potential customers
- Answer all inbound enquiry calls and make outbound calls to potential customers to convert to an order
- Turn warm leads into orders answering all customers questions and alleviate any concerns they may have about the service.
- Take, record and process orders on our systems in person or over the phone/e-mail
- Go the “extra mile” to meet targets which providing exceptional service and advice.
- Maintain accurate customer records on CRM as well as other administrative tasks as required
- Accurate and timely reporting as required
- Promote a sales focused, goal driven approach whilst working as part of the wider Sales division.
- An excellent communicator with strong verbal and written skills.
- Punctual character with an eager drive to succeed by hitting sales targets
- A confident and resilient character with effective resolution skills.
- Exceptional understanding of Customer excellence.
- Ability to deliver credible service to a broad range of internal and external contacts/customers.
- Highly Competitive Basic Salary dependant on professional experience.
- 25 days of paid leave a year rising to 30 plus bank holidays with service.
- 5% Airband pension plus a minimum 3% employee contribution.
- Customer referral bonus - a thank you for every customer you send our way.
- We offer hybrid working - a mix of working from home and in the office.
- Free Broadband - If you are in our coverage, you can benefit from free broadband with us!
- 20% off your monthly line rental on EE's phone, tablet, SIM only or mobile broadband plans.
- Car financing scheme, Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)
- Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!
- Refer a friend reward scheme - a selection of great rewards to choose from!