Referencing Executive
Rightmove
- Newcastle
- £23,918 per year
- Permanent
- Full-time
- Progressing applications for prospective tenants and ensuring they are completed in a timely manner.
- Making phone calls consistently throughout the day and sending emails to chase responses from applicants, landlords, employers, and any other relevant referees.
- Educating tenants and their referees on the requirements in order to establish affordability and suitability for a property and assisting them in how to provide.
- Taking phone calls and assessing emails to update applications and our customers of progress.
- Completing detailed and accurate final reports to reflect all investigations to make recommendations to our clients based on information gathered.
- Achieving targets and KPI’s surrounding inbound calls, email turnaround time and finishing final reports.
- Is an excellent communicator – confident, professional, and approachable.
- Has a passion for customer service.
- Has the ability and drive to work in a fast-paced environment.
- Is experienced in managing varying workloads.
- Has excellent verbal and written communication.
- Is able to work within a team to achieve team, department, and business goals.
- Demonstrates good judgement and a decisive mindset.
- Has a willingness to learn, develop and build on feedback.
- Can be adaptable to business developments and customer needs.
- Hybrid-working
- 27 days holiday each year, plus Bank Holidays, and the ability to buy up to 5 more days per year.
- Volunteering days
- Company Sharesave scheme
- Private medical insurance for you and your family
- A cash plan so we can pick up the bill on things like dental and optical care, prescriptions, and physiotherapy
- Enhanced maternity and paternity leave
- Life assurance policies
- Generous pension scheme
- Rental deposit and travel loans
- Charity matching and payroll giving
- Referral bonuses
- Free tea, coffee, and fruit in the office
- Company-funded social events