IT Technical Engineer (South)
Focus Group
- Crawley, West Sussex
- £32,000 per year
- Permanent
- Full-time
- Either remotely or onsite, undertake maintenance work on customers ICT services updating case management and field services tools with work undertaken and completed.
- Either remotely or onsite, provide installation and configuration services for a wide range of ICT solutions.
- Either remotely or onsite, provide high quality customer experience in relation to the installation or maintenance of a customer’s IT or Telephony services.
- Provide remote or onsite support for colleagues where required.
- Liaise with the project management teams, 3rd Line Engineers and Service Desk Engineers on a regular basis.
- Audit and document client infrastructure.
- Either remotely or onsite, support the delivery of small, medium and large projects as part of a team.
- Prior experience in an IT or Telecom Support or Delivery role.
- Be able to work efficiently by themselves and as part of a team.
- Excellent written and verbal communication skills.
- Excellent attention to detail.
- Ability to be flexible as you may be required to adjust working hours or stayover on some larger project work.
- For field roles, you must have a full valid UK driving license.
- Excellent troubleshooting skills.
- Experience with the Microsoft technology stack including Windows Desktop, Windows Server, M365)