Operations Executive - 12 month FTC
Florence
- Glasgow
- £24,000-29,000 per year
- Contract
- Full-time
- Build and nurture strong relationships with healthcare professionals and healthcare organisations, understanding their needs and answering their queries.
- Managing second line of defence queries, including customer tickets that come through from the Customer Service team.
- Closely collaborate with the Account Management Client team and internal stakeholders to build strong relationships and make sure you understand where there are staffing requirements.
- Manage a pipeline to activate Healthcare Professionals into shifts; this will nurture them from the point of becoming compliant to the point they’ve worked 2 shifts.
- Suggest improvements to processes and identify automation opportunities.
- Take responsibility for knowing your own metrics and performance, and support new joiners in the team to upskill.
- Demonstrated track record of achieving and exceeding targets.
- Results-driven mindset with agility and adaptability in a fast-paced environment.
- Interest in technology-driven solutions for enhancing customer experiences.
- Exceptional communication and interpersonal skills.
- Strong organisational abilities with keen attention to detail.
- Ability to work independently and collaboratively within a team.
- Dedication to providing excellent customer service and building lasting relationships.
- At least 1 year experience in operations within either start-up or the healthcare or staffing industry is desired, but certainly not an essential
- Competitive salary
- 25 days annual leave with option to purchase additional days
- Private healthcare insurance
- Enhanced maternity and paternity leave
- Cycle to Work Scheme
- Railcard scheme for under 30's
- Flexible personal benefits
- Wellness support
- Innovative, fun, friendly work environment