Billing Administrator
Marlowe Fire & Security
- Salford
- £23,000-24,000 per year
- Permanent
- Full-time
- Daily database management of open Engineering jobs
- Pricing and invoicing generation daily
- Chasing internal departments for required information to enable invoicing to take place.
- Submission of customer reports
- Uploading invoices to customer invoicing portals
- Investigation of invoice queries and raising credit notes
- Maintenance of invoicing database
- Any ad hoc duties as and when required to support the business.
- Retrieve all phone and email messages and process accordingly within SLA.
- Management of customer queries and complaints through to completion
- Processing of orders to ensure all work is carried out and invoice created.
- Proactive approach to management of customers work load
- Cost & close all jobs for invoicing in accordance with customer requirements.
- Liaise with all internal teams to ensure effective response to customers and work completed within SLA
- Effective communication with internal and external customers
- Self-motivated, with a proactive approach to workload
- The ability to work independently with a passion to learn.
- Be able to demonstrate excellent administration skills
- Customer focused with the ability to resolve customer queries efficiently.
- Analytical in approach
- Exhibit a high degree of professionalism and resilience.
- Experience of manipulating data using Microsoft Excel and other appropriate packages
- Strong organisational skills
- High attention to detail
- The ability to handle multiple priorities with a structured approach
- Experience working on customer portals.
- Basic Salary – upto £24,000 per annum depending on experience
- Royal London Pension
- Life Assurance 4x Salary
- Paid Holidays plus Bank Holidays
- Additional Day holiday for each full year of completed service (up to 25 days)
- Additional Birthday Holiday
- Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Development and progression opportunities
- Free, secure on-site parking
- Free, on-site gym
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