UX Copywriter (FTC - 6 months)
Oliver Agency
- Canary Wharf, East London
- Permanent
- Full-time
- You have experience of developing copy for apps and websites, advocating for great user experience and collaborating with a range of stakeholders, including product owners, designers, lawyers and compliance officers.
- You have a strong understanding of UX best practices, micro copy, testing and iterating journeys.
- You're able to turn complex ideas into clear, concise and compelling copy.
- You work well on your own to develop initial drafts of everything from UX copy to supporting FAQs, and then collaborate with the project stakeholders to achieve sign-off for assets.
- You're happy dealing directly with legal and compliance stakeholders as well as product owners
- You enjoy working with other writers to refine standards and guidelines - this will involve peer review and collective critiquing of work along with contributing to a growing toolkit of writing resources.
- Writing UX and supporting copy that explains how a personal finance product works, and compels your reader to become a customer
- Using insights and customer testing data to iterate journeys and make them more engaging and effective
- Advocating for customers, working with stakeholders to balance their needs against commercial goals and regulatory responsibilities.
- Getting to grips with the client's brand and TOV guide, and applying them in everything from UX copy to product pages and FAQs
- Managing your own workload and diary, communicating with stakeholders to set priorities and deliver work on time
- Working with stakeholders to use financial regulations to improve the customer experience rather than hinder it.
- Demonstrable background in writing for digital and UX
- Strong understanding of branding, TOV, content strategy and experience working with other teams in an agile environment
- Ability to pitch ideas and explain reasoning
- Experience working directly with stakeholders from various teams, managing their feedback and resolving challenges
- Experience working in agile product development teams
- Experience editing the work of other writers
- Experience of writing copy in a regulated industry or business is preferable (experience of Financial Services would be great but not essential)