Junior Account Manager
Pupil Progress
- Brighton
- £20,000-30,000 per year
- Permanent
- Full-time
- Perform initial on-boarding of accounts with customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime
- Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
- Serve as the Pupil Progress expert, providing guidance and addressing challenges on work/ project management and collaboration to customers
- Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand use throughout the account
- Develop tools, processes and best practices to ensure customers are realising the greatest possible value from our current users
- Use usage patterns to gain insights, provide guidance and increase customer satisfaction
- Serve as the primary interface to manage and resolve any critical situations
- Work closely with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities
- Provide expert customer insight to Product Management, Marketing and Sales on what innovation and continuous improvement is needed in the user experience, product capabilities and features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal and referral rates in our larger customers, many of which operate at massive scale
- Exceed all performance targets, including maintaining high unit renewal rates
- Experience in a customer-facing role
- Competitive Salary
- Mentoring from a leader with education and business experience
- Direct access to the companies founders
- Fantastic opportunity to experience a range of roles and build your skills and interest
- Career progression
- A role with real responsibility from the start
- After induction period, possibility to work from home for part of the week
- 1 Additional holiday added for every year served up to five years
- Working with a supportive, experienced team. We believe in execution here at Pupil Progress, working together to problem solve and achieve results.