Customer Sales Consultant
Donnelly Group
- Londonderry
- Permanent
- Full-time
- Excellent customer service skills and likes to work with people.
- Enjoys working in a high-pressured environment.
- Enjoys working to and can achieve challenging targets.
- Able to take initiative and ownership of issues; is proactive, has a 'can-do' attitude.
- Able to work independently. Able to multi-task and switch quickly between tasks.
- Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
- Strong organisational and prioritisation skills.
- Strong people & communication skills.
- Is a team player who offers help and support to others.
- Talks with, and listens to customers to build rapport and understands their requirements
- Qualifies own understanding of the customer’s needs – through discussion and gauging the customer’s reaction to alternative options – to build the closest possible match between the product and customer
- Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through test drive
- Uses in depth product knowledge to guide the customer towards the best choice for them
- Works with colleagues and other teams across the site to provide continuous improvement and a seamless service to customers
- Ensures opportunities for sales by other teams are followed up by the most appropriate specialist (e.g. After Sales)
- Achieving personal and team KPIs
- Achievement and Results Motivation
- Analytical Thinking and Decision Making
- Customer & Service Orientation
- Brand identification
- Interpersonal Skills
- Flexibility and Desire to Learn
- Self-Management & Team Orientation
- Customer & Service Orientation
- At least 1 years previous experience in a sales environment working towards targets
- A minimum of 5 GCSEs at Grade C including Maths and English
- Full valid driving license required
- Establishing Rapport With Clients
- Exceptional Customer Service Skills
- Negotiating Skills/Closing techniques
- Time Management/Organisational skills
- Upselling