Customer Sales Consultant

Donnelly Group

  • Londonderry
  • Permanent
  • Full-time
  • 17 days ago
Customer Sales ConsultantThis is an exciting time to join the Sales team in Maydown. Reporting to the Sales Manager you will be a key member of our well established successful sales team, focusing on maximising opportunities to ensure profitability targets are reached.Does this sound like you?
  • Excellent customer service skills and likes to work with people.
  • Enjoys working in a high-pressured environment.
  • Enjoys working to and can achieve challenging targets.
  • Able to take initiative and ownership of issues; is proactive, has a 'can-do' attitude.
  • Able to work independently. Able to multi-task and switch quickly between tasks.
  • Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
  • Strong organisational and prioritisation skills.
  • Strong people & communication skills.
  • Is a team player who offers help and support to others.
About the roleCore duties of this role include:
  • Talks with, and listens to customers to build rapport and understands their requirements
  • Qualifies own understanding of the customer’s needs – through discussion and gauging the customer’s reaction to alternative options – to build the closest possible match between the product and customer
  • Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through test drive
  • Uses in depth product knowledge to guide the customer towards the best choice for them
  • Works with colleagues and other teams across the site to provide continuous improvement and a seamless service to customers
  • Ensures opportunities for sales by other teams are followed up by the most appropriate specialist (e.g. After Sales)
  • Achieving personal and team KPIs
Competencies Required:
  • Achievement and Results Motivation
  • Analytical Thinking and Decision Making
  • Customer & Service Orientation
  • Brand identification
  • Interpersonal Skills
  • Flexibility and Desire to Learn
  • Self-Management & Team Orientation
  • Customer & Service Orientation
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.The company reserves the right to expand the short listing criteria to facilitate the short listing process.Donnelly Group is an equal opportunities employerAbout the companyAs Northern Ireland's largest family-owned motor retailer in Northern Ireland, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.Required Criteria
  • At least 1 years previous experience in a sales environment working towards targets
  • A minimum of 5 GCSEs at Grade C including Maths and English
  • Full valid driving license required
Desired CriteriaSkills you'll need
  • Establishing Rapport With Clients
  • Exceptional Customer Service Skills
  • Negotiating Skills/Closing techniques
  • Time Management/Organisational skills
  • Upselling

Donnelly Group