Customer Service Advisor (backshift) - Glasgow
PDA Search and Selection
- Glasgow
- £23,000-25,999 per year
- Permanent
- Full-time
- Handling inbound and outbound calls, and logging jobs in a fast-paced environment
- Co-ordinating contractors and City Technicians to ensure they attend to our City standards
- Working in partnership with customers to achieve results
- Completing a variety of administrative tasks such as quotes, uplifts, emails
- End-to-end job management
- Working as part of a team to drive customer excellence
- Driven and passionate with a great attitude to deliver customer excellence
- Helpdesk experience in facilities management
- Excellent verbal and written communication skills
- Accuracy and attention to detail
- Ability to work as part of a team and effectively manage own workload
- Administrative experience, including knowledge of Microsoft office packages
- Previous contact centre/call centre/helpdesk experience