Desktop Services Engineer
NEC Software Solutions
- Bexleyheath, Greater London
- £30,000 per year
- Permanent
- Full-time
To provide a high quality, proactive desktop support service to our client at London Borough of Bexley Council as part of a customer focused Service Delivery team. Working to contracted SLAs and delivering best in class services to our customer. Responding to requests from the ICT Service Desk ensuring an efficient response and resolution.MAIN RESPONSIBILITIES:
- Deliver 2nd Line Service Desk support (break/fix problems and service requests) effectively and in accordance with agreed service levels, standards and processes.
- Provide PC, telephone and mobile support including hardware and software, configuration and maintenance.
- Responding to requests from the ICT Service Desk ensuring an efficient response and resolution details.
- Ensure that assigned ICT Service incidents are managed effectively and root cause problem analysis is undertaken where appropriate to reduce the number and severity of future operational incidents.
- Continually work towards improving PC support, making and implementing effective changes to technology.
- Provide systems support for client corporate systems.
- Provide support/assistance for Network Infrastructure Management.
- To assist in the development and implementation of new or upgraded systems.
- Take the project lead role for some technical projects.
- Keeping abreast of current trends in information technology including development and support tools and application software with an emphasis on the technical content.
- Contribute to global standardisation and process development to maximise the efficiency and effectiveness of the IT delivery with NPS
- Identify and exploit opportunities for continuous improvement
- Liaising with external providers and organisations, as necessary.
- Attending meetings to give advice and guidance on ICT issues as required.
- Attend home workers and other sites as required.
- Undertaking any other ICT duties as may be allocated.
- Expertise in desktop, laptop, printer, and multiple mobile platforms.
- Demonstrated ability to troubleshoot issues systematically, to document findings and summarize events in reports
- Proficiency in or Knowledge of Microsoft technologies with proven experience e.g. Microsoft Office 365 and Windows 10
- Ability to work on own initiative and as part of a team.
- Excellent communication, interpersonal and analytical skills.
- Effective organisational skills.
- Ability to keep up to date with technological advances.
- Previous experience of working in a direct customer facing environment
- Excellent communication skills; verbal and written
- ITIL qualified or at ITIL Foundation and industry best practices
- Ability to interact with people at all levels in a sensitive and effective way
- Ability to adapt and to drive changing demands and conditions
- Good attention to detail, testing and documentation
- Ability to work in a team environment
- Demonstrate commitment towards organisational objectives
- Maintain effectiveness in the face of setbacks or pressure
- Aptitude and commitment to progress within a dynamic and high growth organisation
- Flexible, can-do attitude
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs