Customer Interface Planner (Customer Services) JLR and Aston Martin
Leoni
Newcastle-under-Lyme, Staffordshire
Permanent
Full-time
1 month ago
Leoni is a global provider of products and solutions for energy and data management in the automotive sector and other industries. The value chain encompasses wires, optical fibers, standardized cables and special cables through to custom-developed wiring systems and related components as well as services. As an innovation partner and solutions provider, Leoni supports its customers with pronounced development and systems expertise. The market-listed group of companies employs about 95,000 people in 27 countries and generated consolidated sales of EUR 5.1 billion in 2022.The UK business operates from Newcastle-under-Lyme in Staffordshire and employs around 330 people.QualificationsCustomer Interface Planner (Customer Services) JLR and Aston MartinLocation: Newcastle under LymeYour Tasks/ Responsibilities:· Manages day to day customer service for selected customers· Co-ordinates day to day operations between the Distribution Centre, customers, production facilities and third party logistics.· Processes customer orders on behalf of the production facilities for selected customers.· Analyses customer schedules against agreed contracts· Negotiates potential solutions for any deviations of schedules· Monitors availability of required finished goods and escalates emergency measures if required· Supports implementation of customers terms, conditions and standards, including customer specific processes· Monitors actual costs & implements actions to reach costs targets· Monitors customer satisfaction and coordinates actions in case of deviationsYour Profile:· Ideally educated to A Level or equivalent in a relevant discipline· Proven planning experience ideally within the automotive industry· Proven experience of building and maintaining excellent relationships with customers· Ability to work in a high pressure environment with tight deadlines· Excellent IT skills especially use of Excel. Knowledge of SAP advantageous· Self-starter, able to take initiative and be proactive· Flexible· Prepared to travel to customer sites both within the UK and overseasBenefits:· Competitive Salary dependent on experience· 34 holidays per annum on joining plus accrual of additional 5 days relating to service· Annual Bonus· Company Contributory Workplace Pension (up to 10% contribution)· Cashplan Healthcare Scheme· 37.5 hour working week· Early Finish on Friday's· Flexible Working Policy (including working from home)LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.
