Desk Adjuster
Adjusting Appointments
- Scotland
- £30,000-35,000 per year
- Permanent
- Full-time
- Handling Disaster, Recovery & Restoration losses
- Dealing with all perils primarily from escape of water, flood and fire up to £50k with involvement of losses up to £1m
- Assess liability, negotiate, and settle claims
- Review digital evidence live from the insured's home with an onsite technician where you will agree immediate actions to be made on site
- Take steps to mitigate the damage and to minimise the disturbance caused to customers
- Manage your own caseload and management of the claim, providing a world-class customer service
- Keep control of the indemnity cost and speed of the settlement for your own portfolio
- Process and record all activity within strict timescales
- Technical Property claims handling experience within a loss adjusting environment
- Knowledge of insurance principles and practice
- In-depth knowledge Building/content scoping
- Excellent communication skills both written and verbal
- The ability to hold telephone conversations with customers
- A passion for customer service and the ability to maintain high levels of customer service with every customer contract
- Knowledge or experience of fraud investigations
- The ability to proactively manage claims effectively
- BDMA Accreditation desirable
- Knowledge of Health and Safety procedures specific to Asbestos and Mould remediation
- Upto 10% bonus
- 9% employer contributed pension
- Discount off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback