Telecoms Coordinator
Express Recruitment
- Ely, Cambridgeshire
- £24,000 per year
- Permanent
- Full-time
- Take down detailed sales orders over the phone and ensure they are processed correctly and reported to Sales Representative
- Consult frequently with suppliers to place sales orders
- Raise broadband orders with Gamma and maintain communication with customers up until the point of delivery
- Raise installation projects on the ITSM system and consult with Engineers to schedule workloads
- Consult with customers who are out of contract and renegotiate contract renewals, whilst promoting additional services to upsell customers on their package
- Process contract cancellations and finalise invoices, ensuring the system is updated accurately
- Manage and facilitate all IT training needs
- Previous experience working with telecom providers/within the telecoms industry beneficial
- Working knowledge of Microsoft Office suite including Word, Excel, and Outlook
- Experience in building and maintaining relationships with suppliers and stakeholders
- Confident contract negotiation and objection handling skills
- Ability to prioritise, organise and manage workloads